Betting Rules

These Betting Rules explain the general conditions that apply when using the betting services available through Cleopatra Casino. Please read them carefully before placing a bet. By opening an account, entering a competition, or submitting a wager, you confirm that you understand and accept these rules, together with any applicable Terms and Conditions, game rules and promotional conditions.

Cleopatra Casino operates under licences issued by the Comoros Autonomous Office of Financial Activities (reference ALSI-202508056-FI2) and the Curaçao Gaming Authority.

General betting conditions

Cleopatra Casino provides betting and gaming services subject to applicable laws, regulatory requirements and the rules displayed for each product. The rules may differ between casino games, live games, sports or other betting products. You are responsible for checking the relevant rules before participating. If a specific game or market has additional conditions, those conditions will apply together with these general rules.

You must be legally permitted to use the service in your location and must meet any applicable minimum age requirement. You must not use the service where online gambling is prohibited or restricted. Cleopatra Casino may take reasonable steps to verify your identity, age, location and eligibility. You may be asked to provide information or documents before an account can be opened, used, or paid out.

Each player may only create and use an account in their own name. Account details must be accurate, complete and kept up to date. You must keep your login information confidential and must not allow another person to access or use your account. Bets placed through your account may be treated as your bets unless you notify Cleopatra Casino promptly of suspected unauthorised activity.

You must not place bets on behalf of another person or allow another person to place bets through your account.
You must not use false, misleading or stolen information when registering or using the service.
You must not interfere with the operation, security or integrity of the website or betting systems.
You must not use automated software, bots, scripts or other tools to gain an unfair advantage unless expressly authorised.
You must comply with any account, payment, identity verification and responsible gambling requirements that apply to your use of the service.

Placing and accepting bets

A bet is generally submitted when you select a market, choose a stake, review the details and confirm the bet. Before confirming, check the selection, odds, stake, potential return and any other information shown on the betting slip. A bet may not be changed after it has been confirmed unless the applicable product rules expressly allow a correction, cancellation or other adjustment.

A bet is not accepted until it has been recorded by the relevant betting system and an acceptance message or confirmation is displayed. A bet that remains pending, fails to receive confirmation, or is affected by a technical interruption should not be assumed to have been accepted. You should review your account history before attempting to place the same bet again.

Displayed odds, prices, lines, markets and information may change before a bet is accepted. The odds or price applying to an accepted bet will normally be the odds or price confirmed at the time of acceptance, subject to the relevant product rules. Where a technical or obvious error occurs, Cleopatra Casino may correct, cancel or settle an affected bet in accordance with the applicable rules and law.

Stake and account balance

You must have sufficient cleared funds or available betting credit before placing a bet. Stakes are deducted from the relevant account balance when a bet is accepted. A transaction may be refused, delayed or reversed where funds are unavailable, a payment has not cleared, verification is incomplete, or the transaction presents a security or compliance concern.

Any minimum or maximum stake, market limit, deposit limit or account restriction will be shown where relevant. Limits may vary by product, market, account, event or other circumstances. A limit does not guarantee that a bet will be accepted. Cleopatra Casino may apply or change limits in accordance with its policies and applicable requirements.

Results, settlement and corrections

Bets are settled using the official result or outcome recognised for the relevant product. The applicable game rules or market rules will explain how results are determined, including any requirements concerning scheduled times, abandoned events, postponed events, dead heats, ties, void outcomes or changes to an event. If no specific rule is displayed, the general settlement principles and applicable Terms and Conditions will apply.

For casino and other randomised games, outcomes are determined by the game system or random number technology used for that product. Results cannot be changed by player decisions after the relevant round has started. You should allow the game to complete and check your transaction or game history if a screen freezes or a connection is interrupted.

For event-based betting, settlement may depend on the official result supplied by the relevant event, competition or information provider. Cleopatra Casino may wait for an official confirmation before settling a market. If an official result is later corrected, or if a settlement error is identified, an earlier settlement may be reviewed and corrected.

A bet may be declared void where an event or market is cancelled, suspended, materially changed or cannot be settled under the published rules.
A market may remain open or unsettled while official information is being confirmed.
If a bet is accepted because of a clear pricing, technical or display error, the bet may be cancelled or settled using the correct information, subject to applicable requirements.
Duplicate bets caused by a confirmed system fault may be reviewed and corrected.
Where a rule is unclear or an unusual circumstance occurs, the matter will be considered fairly and consistently with the relevant product rules, Terms and Conditions and applicable law.

You should report any apparent error in a result, balance, settlement or transaction as soon as possible. Account and betting records may be used when investigating a query. Records held by the betting system will generally be treated as the primary record of bets and transactions, subject to correction where a clear error is established.

Responsible gambling, security and support

Betting should be treated as entertainment, not as a way to make money or recover losses. Only bet amounts you can afford to lose, set a budget before you start, and take regular breaks. Do not bet with borrowed money, essential household funds or money needed for bills. Never chase losses by increasing stakes or continuing to play for longer than planned.

Set personal deposit, loss, stake or session limits where these tools are available.
Use reality checks, time reminders or account history to monitor your activity.
Consider a cooling-off period if your betting is becoming difficult to control.
Request account closure or self-exclusion if you need a longer break from gambling.
Do not gamble while under the influence of alcohol or other substances.
Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.

Cleopatra Casino may restrict, suspend or close an account where there is a security concern, suspected fraud, suspected unlawful activity, a breach of these rules, a responsible gambling concern, or a legal or regulatory requirement. Any action will be handled in accordance with the applicable Terms and Conditions and relevant law. You remain responsible for checking your account and protecting your access details.

Questions and complaints

If you believe a bet has been placed incorrectly, a result has been settled incorrectly, or a transaction is missing, review your account history and raise the matter through the available support channel. Include the relevant date, game or market, bet reference if available, stake and a clear description of the issue. Personal and payment information should only be provided through secure account or support processes.

These Betting Rules may be updated from time to time to reflect changes to products, systems, law or operational requirements. The current version published on this website applies to future use of the service. If any part of these rules conflicts with a specific game rule, promotion condition or applicable law, the more specific requirement or mandatory legal requirement will apply to the extent of the conflict.