Terms & Conditions

These Terms & Conditions explain the rules that apply when you visit or use Cleopatra Casino. Please read them carefully before registering, depositing funds or playing any games. By accessing the website or using its services, you acknowledge that you have read, understood and agreed to these terms. If you do not agree with any part of them, you should not use the website.

Cleopatra Casino operates under licences issued by the Comoros Autonomous Office of Financial Activities (reference ALSI-202508056-FI2) and the Curaçao Gaming Authority.

1. General conditions

These Terms & Conditions apply to the website, its games, account services, promotions and other features made available by Cleopatra Casino. Additional rules may apply to particular games, payment methods, promotions or services. Where additional rules apply, they will be displayed or made available before you use the relevant feature. Those rules form part of these Terms & Conditions.

You must use the website only for lawful purposes and in accordance with these terms. You are responsible for reading the current version of the terms before using the website. Cleopatra Casino may update, amend or replace these terms when necessary. Changes may be made to reflect changes in services, technology, legal requirements or operational processes. The updated version will apply from the time it is published, unless a different effective date is stated.

The website is intended for adults who are legally permitted to participate in online gambling in their place of residence. You must not access or use the website if online gambling is unlawful for you, if you are below the applicable legal gambling age, or if you are subject to a gambling restriction or exclusion that prevents participation.

You are responsible for checking whether you may lawfully use online gambling services from your location. Cleopatra Casino does not invite participation where it is prohibited. Access may be restricted by location, account status, identity checks, technical controls or other compliance requirements.

Your account

You may need to create an account to access certain services. Information supplied during registration must be accurate, complete and kept up to date. You must not create an account using another person’s identity, provide misleading information, open accounts for another person or allow another person to use your account.

You are responsible for keeping your login details confidential and for all activity carried out through your account. If you believe that your account or login details have been accessed without permission, you should stop using the account and contact customer support through the available website channels. Cleopatra Casino may ask you to change access details or provide additional information to protect your account.

Only one personal account may be permitted unless otherwise stated by Cleopatra Casino. Duplicate, inactive, restricted or linked accounts may be reviewed. Where an account issue is identified, access may be suspended while the matter is assessed. Any handling of balances or transactions will be subject to applicable law, verification requirements and the outcome of the review.

2. Verification, payments and account activity

Cleopatra Casino may carry out age, identity, address, payment method, source-of-funds or other verification checks. You agree to provide information and documents that are reasonably required for these checks. Documents must be genuine, current and belong to you. Verification may be required before deposits, withdrawals, continued access or other account activity can be completed.

If requested information is not provided, is incomplete, cannot be verified or raises compliance concerns, Cleopatra Casino may delay, refuse or restrict a transaction or suspend access to the account. These steps may be taken to prevent fraud, money laundering, underage gambling, identity misuse or other unlawful activity.

Deposits and withdrawals

Deposits must be made using a payment method that you are authorised to use. You must not use another person’s card, account, wallet or other payment instrument without permission. Payment providers may apply their own terms, fees, limits or processing requirements. Cleopatra Casino is not responsible for conditions imposed by a third-party payment provider.

Available payment methods, minimums, maximums, processing arrangements and any applicable fees may be displayed on the website and may change from time to time. A transaction is not necessarily complete until it has been accepted and recorded in the relevant account system. You should check your account and retain transaction records where appropriate.

Withdrawals may be subject to account verification, transaction checks, gameplay requirements, payment-provider rules and other applicable conditions. Funds may be returned through an appropriate method, including the original payment method where possible. Cleopatra Casino may decline or redirect a withdrawal where required for security, legal or compliance reasons.

You must not use the website to deposit or withdraw funds for another person, move money for an unlawful purpose or attempt to conceal the source or destination of funds. Suspicious or unusual activity may be reported or handled in accordance with applicable obligations.

Errors and incorrect balances

If a technical or administrative error results in an incorrect balance, transaction, game result or payment, Cleopatra Casino may correct the error. Where an error causes funds or credits to be added to your account incorrectly, you agree not to use them and to allow the correction to be made. If funds have already been withdrawn or used, repayment may be requested where permitted by law.

3. Games, promotions and responsible gambling

Games are provided for entertainment. Game outcomes are determined by the relevant game systems and, where applicable, random number technology. You must not attempt to influence outcomes, interfere with game software or use any tool, device, method or information intended to obtain an unfair advantage.

Collusion, fraud, manipulation, automated play, software abuse, exploitation of vulnerabilities and other dishonest conduct are prohibited. Cleopatra Casino may investigate suspected misconduct and may suspend or close accounts, cancel affected activity or take other action permitted by law.

Promotions

Promotions, bonuses and rewards may be subject to separate promotional terms. These terms may include eligibility rules, qualifying activity, expiry dates, wagering or playthrough conditions, maximum values, game restrictions and withdrawal conditions. You should read the applicable promotional terms before accepting or using an offer.

Unless stated otherwise, promotional offers are intended for one eligible person, household, payment method and account. Cleopatra Casino may withdraw or amend an offer where misuse, error, duplicate participation or a breach of the promotional terms is identified. A promotion may not be available in every location or to every account.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play, only gamble with money you can afford to lose and take regular breaks. Do not gamble when upset, under the influence of alcohol or drugs, or when gambling is affecting your finances, relationships, work or wellbeing.

Set personal deposit, spend or loss limits where these tools are available.
Use time reminders and take breaks from play.
Do not chase losses or increase stakes to try to recover money.
Keep gambling separate from essential household spending.
Ask for help if gambling no longer feels controlled or enjoyable.

You may request account restrictions, a break or self-exclusion through the responsible gambling options made available on the website. A restriction may affect access to games, deposits, promotions or other services. You should not attempt to bypass a restriction by creating another account or using another person’s account.

If gambling is causing concern, consider speaking with a qualified support service or financial counsellor in Australia. Independent help may be available through recognised Australian gambling support organisations and government services.

4. Website access, privacy and liability

The website may be changed, interrupted, suspended or withdrawn at any time. Maintenance, updates, network problems, equipment failure, cyber incidents or events outside reasonable control may affect availability. Cleopatra Casino does not guarantee that the website, games or account services will always be available, uninterrupted, secure or free from errors.

You must not damage, overload or disrupt the website. You must not attempt to gain unauthorised access, bypass security controls, copy protected materials, introduce malicious code, scrape content or interfere with another user’s access. Cleopatra Casino may block access or take other appropriate action where misuse is suspected.

Website content is provided for general information and may be changed without notice. To the extent permitted by law, Cleopatra Casino does not guarantee that all content is complete, current or suitable for every purpose. Links to third-party websites may be provided for convenience, but third parties operate independently and their services are governed by their own terms and privacy policies.

Privacy and communications

Personal information is handled in accordance with the applicable Privacy Policy and relevant Australian privacy requirements. By using the website, you acknowledge that information may be collected, used, stored and disclosed for account administration, verification, payments, security, customer support, legal compliance and responsible gambling purposes.

You may receive service messages relating to your account, transactions, security or changes to the website. Marketing communications may be managed through the available preferences or unsubscribe options, subject to operational and legal requirements.

Suspension, closure and complaints

Cleopatra Casino may suspend or close an account where there is a suspected breach of these terms, failed verification, unlawful activity, security concern, responsible gambling request, inactivity or another legitimate reason. Closure does not remove obligations that arose before closure, including obligations relating to transactions, investigations or applicable law.

If you have a question, complaint or concern, use the customer support contact options shown on the website. Provide enough information for the matter to be reviewed, while avoiding the transmission of unnecessary sensitive information. Complaints will be assessed in accordance with the applicable internal process and legal requirements.

Applicable law

These terms are intended to operate subject to applicable Australian law and any mandatory consumer, gambling, privacy or other legal rights that cannot be excluded. Nothing in these terms limits rights or remedies that cannot lawfully be limited. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply.