Privacy Policy | Cleopatra Casino

Information we may collect

To operate an online casino safely and provide services to players, Cleopatra Casino may collect information that identifies, relates to or can reasonably be associated with you. The information collected depends on how you use the website, the services you request and the information needed to meet applicable requirements.

Account and contact details

When you register or communicate with us, we may handle details such as your name, date of birth, residential or contact information, username, account preferences and communications. We may also receive information you provide when you contact customer support, report a problem, submit a request or take part in a website activity.

Verification and identity information

We may request documents or other information needed to verify your identity, age, eligibility and account details. This may include identity documents, proof of address, information about the source or ownership of funds where appropriate, and records of verification checks. Such information may be reviewed to help prevent identity misuse, fraud, money laundering and other unlawful or harmful activity.

Payment and transaction records

When you deposit, withdraw, play or otherwise use account services, we may handle payment details, transaction history, account balances, gaming activity and related records. We aim to use payment information for legitimate processing, account administration, security, dispute handling and compliance purposes. Payment providers may also handle information under their own privacy terms.

Device, technical and usage data

When you access the website, technical information may be collected automatically. This can include your internet protocol address, browser type, operating system, device identifiers, language settings, approximate location, login information, pages viewed, dates and times of access, and information about how the website is used. We may also record error reports and security events.

Cookies and similar technologies

The website may use cookies and similar technologies to keep sessions active, remember preferences, understand website performance, improve security and support relevant communications. Some cookies are necessary for core website functions, while others help us understand usage or improve services. You can manage or delete cookies through your browser settings. Restricting cookies may affect the availability or performance of some website features.

How and why information is used

Personal information should be collected and used for reasonable, relevant purposes connected with providing casino services and operating the website. Depending on the circumstances, Cleopatra Casino may use information for the following purposes:

Creating, maintaining and administering your player account.
Processing deposits, withdrawals and other account transactions.
Providing games, website functions, customer support and requested services.
Confirming your identity, age and eligibility to use the services.
Carrying out security, anti-fraud, responsible gambling and risk-management checks.
Detecting, preventing and investigating suspicious, unlawful or unauthorised activity.
Meeting legal, regulatory, tax, accounting and record-keeping obligations.
Communicating with you about your account, transactions, service updates, security matters and policy changes.
Sending marketing communications where permitted and where you have provided any consent required.
Understanding website use, troubleshooting technical issues and improving products, content and customer experience.
Handling complaints, disputes, legal claims and requests made under applicable privacy or other laws.

Where practical, we may use aggregated or de-identified information for analysis, reporting, security and service improvement. Information will not be used for purposes that are incompatible with the reason it was collected unless permitted or required by applicable law, or otherwise explained to you.

Marketing choices

If you receive promotional emails or other marketing messages, you can usually opt out by using the unsubscribe option in the message or by contacting us. Opting out of marketing does not stop important service communications, including messages about account security, transactions, verification or changes to our services and policies.

Sharing, security and retention

We may disclose personal information where reasonably necessary to operate the website and provide services. This may include sharing relevant information with payment and technology providers, identity and verification services, fraud-prevention providers, customer support partners, professional advisers and other service providers that assist with business operations. These parties should only receive information relevant to their role and may be required to protect it.

Information may also be disclosed where necessary to protect players, the website or other people; investigate suspected fraud or misuse; respond to legal processes; comply with lawful requests; or meet legal, regulatory, tax, accounting or security obligations. If a business change, transfer or similar event affects the website or its services, information may be handled as reasonably necessary for that process, subject to applicable privacy requirements.

Some service providers may process information in countries outside Australia. Where information is handled overseas, reasonable steps should be taken to support appropriate protection and lawful handling, taking account of the circumstances and applicable requirements.

Keeping information secure

Reasonable technical, administrative and organisational measures may be used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, authentication processes, monitoring, secure communications and staff or supplier procedures. No website, online transmission or storage method can be guaranteed to be completely secure, so players should also protect their passwords, use suitable device security and contact support promptly if they suspect unauthorised account activity.

Retention of information

Personal information is generally kept only for as long as it is reasonably needed for the purposes described in this policy. However, some account, identity, payment, transaction, communication and security records must be retained for a period required by law, even after an account is closed. When information is no longer required, it may be securely deleted, destroyed or de-identified, subject to technical, legal and operational considerations.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights relating to personal information held about you. These may include requesting access to your information, asking for inaccurate or incomplete information to be corrected, requesting deletion of information that is no longer required or is handled unlawfully, and withdrawing consent to marketing communications. You may also ask questions about how information is collected or used, or raise a concern about our handling of your information.

Making a privacy request

To exercise your data rights, including access, correction, deletion of your data, or withdrawing consent to marketing, contact support@cleopatracasino.best. Please describe your request clearly and provide enough information for us to identify the relevant account or records. We may need to verify your identity before responding, particularly where the request involves sensitive information or account access.

We aim to handle privacy requests within a reasonable timeframe. The outcome may depend on the nature of the request, the information involved, technical limitations and any legal or security obligations. In some circumstances, we may need to retain certain information, limit access, refuse a request or provide only part of the requested information. If this occurs, we will aim to explain the relevant reason where permitted.

Children and account information

The services are intended for eligible adults. We do not knowingly seek to collect personal information from people who are not permitted to use online gambling services. If you believe information has been submitted by an ineligible person, contact support@cleopatracasino.best so the matter can be reviewed.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes in the website, services, technology, business practices or applicable requirements. The updated version will be made available on the website and will apply from the stated or implied effective date. Players should review this page periodically. Continuing to use the website after an update may indicate acceptance of the revised policy where permitted.